When it comes to our yarn, every skein in a grouping or dye batch is unique. We, of course, do our best to maintain consistency within colorways, but each skein (considering they are hand painted) will be slightly different. Our goal is 100% customer satisfaction, and we are happy to answer any questions you may have, as well as do our best to resolve any issues that may occur. If you have any additional questions about our yarn please don’t hesitate to contact us at email@example.com.
We currently accept Paypal and most major credit cards for payment. We reserve the right to cancel any order, and will issue a refund if we do so.
Discount codes can be applied to any eligible orders placed while the code is active. Discount codes can not be applied to any previously placed orders, and cannot be applied to orders placed after the code has expired.
Shipping & Costs:
We ship within 3-5 business days of receiving your order for all “ready to ship" items. ****If the item is listed as a Pre-Order, you can expect your order to ship within 2-4 weeks after purchase.****
We ship all domestic and international orders through the USPS, UPS, or FedEx. You will be given various shipping options for your order when you check out and you can choose the option that works best for you. All rates are based on order weight.
*All domestic orders totaling at least $125 are eligible for free shipping- just use code FREESHIP125 when checking out.*
Please Note: We are no longer able to combine orders. However, because shipping costs are now weight based they are much more accurate and generally lower than on our previous website platform.
If you order yarn from outside of the United States, you are responsible for paying your country's duties. Deliveries that are returned for refusal to pay duties are not eligible for a refund.
Once your purchase leaves our hands and enters the USPS, UPS, or FedEx, or any other delivery system, we are no longer financially or otherwise responsible for it.
If you feel that your package has been lost in transit, please let your local post office know, and have them open an investigation into the location of the package. Once your package leaves our facility, we have no more information, nor the ability to gather any more information, than you do. We will help in any investigation opened through the post office as best we can, but cannot guarantee any outcome.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return .
To be eligible for a return, your item must be in the same condition that you received it. Yarn can not have been caked, or used. If you have included in your order that you wish to have your yarn wound before we ship it out, it will not be eligible for a return. Items that are no longer in skein form, are not eligible for returns.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll request you send your package back to us. Once the item is received, we will issue a refund for the full amount of the items only. Original shipping costs and return shipping costs are not eligible for a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns on sale items, Studio Seconds, or Mill Ends.
We cannot accept yarn purchased from our stockists. That yarn must be returned to the shop from which it was purchased.
We do not have the ability to make an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.