FAQ

 

 "OOPS! I CHECKED OUT TOO SOON AND NEEDED TO ORDER MORE! CAN YOU COMBINE MY ORDERS?"

Hey- It happens!  But unfortunately we are unable to combine orders that are already placed, and refund any additional shipping charges.

 

 "CAN YOU LET ME KNOW WHEN AN ITEM IS BACK IN STOCK?"

SURE CAN!  There is notification button on each listing, that you can click to be notified as soon as that product becomes available again.

BUT JUST TO BE CERTAIN YOU DON'T MISS A THING- be sure to sign up for our newsletter.  We send 1-2 newsletters out each week, and they always contain information about which bases and colorways are hitting the shop that week.

 "HOW DO I RETURN MY ORDER?"

***YARN CLOSE OUT SALE: WE ARE NO LONGER ACCEPTING RETURNS ON YARN FOR ANY ORDERS PLACED ON OR AFTER SEPTEMBER 21, 2026.  ALL YARN SALES ARE FINAL, AS WE ARE LIQUIDATING ALL YARN INVENTORY.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. Yarn can not have been caked, or used.  If you have included in your order that you wish to have your yarn wound before we ship it out, it will not be eligible for a return. Items that are no longer in skein form, are not eligible for returns.


To start a return, you can contact us at contact@primroseyarnco.com. Once we have received your return request, we will ask that you send your package back to us.  Once the item is received, we will issue a refund for the full amount of the items only.  Original shipping costs and return shipping costs are not eligible for a refund. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do not have the ability to accept returns or make any exchanges for yarn purchased from Local Yarn Shops.  Those must be handled directly through the original yarn shop where the purchase was made.

Certain types of items cannot be returned. We do not accept returns on sale items, Studio Seconds, or Mill Ends.

Returns can be mailed back to:

Primrose Yarn Co.

15 S Main St

Red Lion, PA 17356

 

"I WOULD LIKE TO MAKE AN EXCHANGE.  IS THIS POSSIBLE?"


We do not have the ability to make an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 SHIPPING & COSTS:

We ship within 1-3 business days of receiving your order for all “ready to ship" items. If the item is listed as a Pre-Order, you can expect your order to ship within 2-4 weeks after purchase.

We ship all domestic and international orders through the USPS, UPS, or FedEx. You will be given various shipping options for your order when you check out and you can choose the option that works best for you. All rates are based on order weight. 

*All domestic orders totaling at least $125 are eligible for free shipping- just use code FREESHIP125 when checking out.*

If you order yarn from outside of the United States, you are responsible for paying your country's duties. Deliveries that are returned for refusal to pay duties are not eligible for a refund.

 

 "HELP!  MY PACKAGE SAYS IT WAS DELIVERED, BUT I NEVER RECEIVED IT!"

If you feel that your package has been lost in transit, please let your local post office know, and have them open an investigation into the location of the package. Once your package leaves our facility, we have no more information, nor the ability to gather any more information, than you do. We will help in any investigation opened through the post office as best we can, but cannot guarantee any outcome.

 

 

 

Payment Methods:

We currently accept Paypal and most major credit cards for payment. We reserve the right to cancel any order, and will issue a refund if we do so.