When it comes to our yarn, every skein in a grouping or dye batch is unique. We, of course, do our best to maintain consistency within colorways, but each skein (considering they are hand painted) will be slightly different. Our goal is 100% customer satisfaction, and we are happy to answer any questions you may have, as well as do our best to resolve any issues that may occur. If you have any additional questions about our yarn please don’t hesitate to contact us at firstname.lastname@example.org.
We currently accept Paypal and most major credit cards for payment. We reserve the right to cancel any order, and will issue a refund if we do so.
Discount codes can be applied to any eligible orders placed while the code is active. Discount codes can not be applied to any previously placed orders, and cannot be applied to orders placed after the code has expired.
Shipping & Costs:
We ship within 3-5 business days of receiving your order for all “ready to ship" items. ****If the item is listed as a Pre-Order, you can expect your order to ship within 2-3 weeks after purchase.****
We ship all domestic and international orders through the USPS. You will be given various USPS shipping options for your order when you check out and you can choose the option that works best for you. All rates are based on order weight.
*All domestic orders totaling at least $125 are eligible for free shipping- just use code FREESHIP125 when checking out.*
Please Note: We are no longer able to combine orders. However, because shipping costs are now weight based they are much more accurate and generally lower than on our previous website platform.
Once your purchase leaves our hands and enters the USPS, or any other delivery system, we are no longer financially or otherwise responsible for it.
If you feel that your package has been lost in transit, please let your local post office know, and have them open an investigation into the location of the package. Once your package leaves our facility, we have no more information, nor the ability to gather any more information, than you do. We will help in any investigation opened through the post office as best we can, but cannot guarantee any outcome.
If you are unhappy with our product please contact us immediately so we can do our best to fix the situation.
***OUR REFUND TERMS***
-You must contact us before mailing the yarn back to confirm the yarn is eligible to be returned. A message about returning the product must be sent within 14 days of the package being marked delivered.
-Yarn must be in original condition and packaging.
-Yarn must not smell like anything other than yarn.
-We must receive the yarn back at the shop within 10 calendar days of our correspondence about returning the yarn (domestic orders) and 30 calendar days (international orders).
-Sale items, custom orders and club colorways, are NOT returnable or refundable. Specialty items such as grab bags, collaborations, and preorders are also NOT returnable.
-***WE DO NOT ACCEPT RETURNS ON PROJECT BAGS***
-We will not refund the original shipping cost or return shipping. The buyer is responsible for all shipping costs.